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Return Policy

We Stand Behind Our Work.

We will accept general returns and exchanges on any unopened products within 30 days of purchase. If you find any issue or something wrong with an item you receive, we will make it right. We promise. If your item is damaged or flawed, please let us know within 30 days of receipt and we will replace it or refund you for it right away.

Contact us at 212.989.0695 or email customerservice@cecinewyork.com to report an issue with any item and include following information:
1. Your order #
2. Brief description of the problem
3. Photo illustrating the issue
4. Your preference for a replacement or a refund

Refunds for a damaged or flawed item include shipping fees.


Did you receive a Ceci New York product that isn't quite right? We are certain you can find something better suited to your taste and style. You may exchange your gift for another item or return and receive a credit for future use within 30 days of receipt.

Contact us at 212.989.0695 or email customerservice@cecinewyork.com to request an exchange or credit with the following information:
1. Your order (if you have it) #
2. The "ship to" name on your package
3. The item you received
4. Your preference for an exchange or credit
5. If exchange, please note the item you prefer instead

Custom Personalized Orders

Returns are not accepted on custom personalized orders. Please contact us at 212.989.0695 Monday – Friday 9am – 6pm EST or email customerservice@cecinewyork.com with any questions.