Make sure your order qualifies:
All personalized products are exempt from being returned. Gift cards may not be returned.
Non personalized items may be returned as long as:
– The order is new, unused/unworn, and in the original packaging
– The order is returned within 30 days of receipt
– The order was not purchased on final sale
Returning your order and receipt:
With the exception of personalized items and Gift Cards, please send your order along with your receipt to:
Ceci New York
255 West 36th Street
NY, NY 10018
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please retain your tracking number and details in the unlikely event we do not receive your return.
Receiving Credit for your return:
Once your return is received, inspected and approved we will automatically refund your credit card as soon as possible. Please note refunds may take up to ten (10) business days upon issuing your credit due to processing times of some payment providers. Please feel free to contact us should you not receive your refund in an appropriate time frame.